Terms And Conditions
By accessing or using the Site, purchasing Products, you agree to be bound by all of the terms and conditions in, and linked to, these Terms of Service (the “TOS” or the “Agreement”). If you do not wish to be bound by this Agreement, then you may not access or use this Site or purchase any Products. If you have any questions or concerns regarding this statement, then you should contact us at [email protected] You must read and accept all Terms of Service before using the Site.
The purchase of products from the website of Sage Kitchenware, (A trading name of Sage Cookware Ltd) (“we” or “us” or “Sage Kitchenware”) is governed by these terms and conditions. By ordering any of our Products, you (“you”, “the Purchaser” or “the Buyer”) agree to be bound by these terms and conditions. Contained in these terms and conditions are details of current regulations governing online shopping. Please read them carefully as they contain important information. If you intend to purchase from this website we recommend that you print and carefully read and review a copy of these terms and conditions. Sage Kitchenware reserves the right to change, modify, substitute or remove, without notice, any information on this Site as necessary.
The delivery charge varies depending upon the size of the order you have placed.
Under 2kg delivery is free.
Your order will be sent by Royal Mail and should be with you within 2-5 days. Larger orders will be sent via courier. We will contact you via email if for any reason your order will take longer.
All items in stock will be despatched within 2 working days of us receiving your payment. We aim, but do not guarantee, to have all items shown as available on the website in stock. In the very rare event of your chosen items not being in stock, we will let you know how quickly we can get them to you. You will also be offered a 5% discount on those items.
We hope that you will be happy with the products that you have bought from Sage Kitchenware. However, we understand that you may want to return an item if you change your mind. It must be returned in the original packaging, unused and in a re-saleable condition within 14 days of receipt and we will issue a refund of the purchase price, excluding any postage.
You will need to contact us for an RMA, and the returns address. Please pack your returns securely and include your full name and delivery address along with your return. You will remain responsible for your items and all costs incurred for postage until it reaches us. Returns must be shipped prepaid, we do not accept C.O.D. deliveries.
We check all the products before they leave us and we pack the orders very carefully. However in the unlikely event that you find your order damaged or faulty, please call us on 01902 332503 to arrange return. Upon receipt (please include a written description of what the problem was) and we will replace or refund the item including postage.
No liability is accepted for damage resulting from misuse or failure to follow the manufacturers’ instructions.
Pricing and Products:
Sage Kitchenware reserves the right to change, without prior notice, any products that appear on the site.
This includes adding or withdrawing products from the range, revising any prices, changing the type of payment and the method of delivery. Products displayed may be unavailable and hence substituted. We have taken every care to ensure the information contained on the website is correct. There may be some slight colour variations to actual products. We have tried our best to show you the products in the photographs.
We are not responsible for typographical errors regarding price or any other matter. Despite our best efforts, a small number of the items on our Site may be mispriced. All prices do not include shipping which will be added to your total purchase price.
Acceptance and ownership:
This Agreement, together with any additional terms on the Site, shall govern any order you make through the Site or Services for Products. Your placement of an Order through our Site is an offer to purchase the Product(s) ordered and we may accept your Order by processing your payment and shipping the Product(s). For any reason, we may decline to accept your Order or any part of your Order. If we decline to accept your Order, we will attempt to notify you at the email address you provided. Any estimated delivery date provided by Sage Kitchenware is based on Product availability and payment processing time. The Products will be at your risk from the time of delivery. Ownership of the Products passes to you on delivery as long as full payment has been received.
Sage Kitchenware is a trading name of Sage Cookware Ltd. Registered office: 26 Mount Road Wolverhampton, WV4 5SP. We are registered in England, Company Registration number 08550986.